Our lives have been turned upside down. To lives of never ending waiting. Is there a higher purpose to this frustration? Perhaps we are learning patience. Then again, it just may be signs of poor customer service, inefficiencies and lack of communication.
The last couple of days have been fraught with frustrations. What the heck, the last week has been!!
Contacting service providers of telecommunications is particularly difficult, starting with being put on hold to duff duff music to numb the senses. Today a phone technician came to check our lines. This is what he told us:
National Broadband Network (NBN) technicians need to fix the problem. These maintenance people, it seems,fall into two categories: idiots and cowboys.
Idiots simply do not know what they are doing so they stuff it up.
The cowboys, on the other hand, are cunning thieves. They steal our line to appease some other irate customer. How this actually makes the system more efficient is not clear. But our continuing to lodge complaints will help to weed them out. The less of them there are, the better the services will become. When – who knows? It was an interesting new take on a never-ending problem.
At this point in time it is not clear whether we have fallen victim to an idiot or a cowboy. I doubt we will ever know.
We are waiting for NBN to come and fix the connection. When our phone service provider maintenance person can get through to them to lodge the job. He left after being on hold for half an hour. Presumably he continued to stay on hold until he eventually was able to talk to a real person.
Which brings me to today’s other waiting. Himself has a wound care nurse attend daily for a dressing change. They are meant to phone an hour beforehand so he can take painkillers to make the procedure more tolerable. No call this morning. So he phoned HQ. Yes, a nurse will be here at 1130. So at 1030 he takes his meds. We are still waiting and it is now two hours since he took it. When/if the nurse arrives, the pain relief will have worn off.
Up to now the home care has been seamless. And good. Is this the beginning of the slippery slope downhill to join the telecommunications mob? I hope not.
End of rant.